Refund policy

RETURNS

We design our products to help you perform at peak level, so if something is not exactly right for you, we've got you covered. When you buy on ophena.com (which is the only way to purchase Ophena products), we provide you with a 100% satisfaction, 60-Day Risk-Free Trial.

That means, that you can return the product for up to 60 days from the day you received it. Depending on your delivery country, we even cover the return costs (see the details below under "Shipping").

If you want to return your product, please get in touch and we are happy to help you out. 

The Details

You may return your item for any reason within a period of 60 days after delivery. If 60 days have gone by since the date of delivery, unfortunately we cannot offer a full refund or exchange.

To be eligible for a return, your item must be returned in its original packaging and contain all parts.

Several types of goods are exempt from being returned:

  • Customised items
  • Limited editions
  • Gift cards

To complete your return, we require a receipt or proof of purchase. If you bought on ophena.com, your order number is sufficient.

There are certain situations where only partial refunds are granted:

  • Any item that is damaged or has missing parts for reasons not due to our error.
  • Any item that is returned more than 60 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

Please note that it can take several days for a refund to be processed. If you are still missing your refund after 10 days, please get in touch with us.

Shipping

Before you return a product, please get in touch with us. Depending on your location, we cover the return cost as follows:

  • Within the European Union (EU): Free returns. 
  • Norway, Switzerland, United Kingdom, USA, Australia, Canada: Free returns. 
  • Rest of the world: You must cover the cost for the return shipment yourself. You are welcome to contact us for help and we can issue a shipping label. In that case, we will deduct 18€ from the refund price to cover a part of the shipping costs that occur.

 

If you want to return the product yourself, you should mail it to:

Ophena AB
Dep: Return Handling
Sven Hultins gata 9c
412 58 Gothenburg
Sweden.

 

Please note that we cannot reimburse you should you decide to pay for the shipment yourself.