Shipping policy

Delivery Countries and Cost

We ship worldwide using DHL and UPS. Costs will be calculated and displayed during checkout.

Shipping is FREE for orders over 95€ or the equivalent amount in a converted currency.

Orders below the threshold of 95€ will be charged delivery costs of

  • 8€ for EU countries
  • 14€ for Norway and Switzerland
  • 18€ for other countries

 

Taxes and Duties (for non-EU customers)

Our products are shipped from Sweden and generally sold on an unpaid delivery duty basis (DDU). That said, please be aware that you, or whoever the lucky recipient might be, may have to pay Import Duty, local VAT, sales tax or a Formal Customs Entry Fee upon, or prior to, delivery. If you're wondering how this will affect the overall cost of your order, please check your Local Legislation rules.

However, we deliver duties paid (DDP) when shipping to the following countries:

  • United States of America
  • Australia
  • Canada
  • Switzerland

 

FAQ:

As an EU customer, do I have to pay any import fees or additional costs?

No. The price we show during checkout is the final price you pay.

How long does the delivery take?

This depends on the shipping country. For most countries it's 3-5 working days. Please note that some products have higher lead times, which is stated right above the "add to cart button" on the respective product page.

Can I change my delivery address after I ordered?

If you notice a mistake in your delivery address, please get in touch with us as soon as possible. Once the order is shipped, we cannot make changes any further.

 

      Special Customs Requirements

      For delivery to certain countries, we require special information upfront as part of the customs clearance process. We pass those information on to DHL / UPS. Without the information we cannot ship your order and need to delay it until we have the information.
      Please provide those in the "order notes" field during checkout or contact us after your order. The countries concerned are (non-exhaustive):

      • Turkey
        • Private individuals: 11 digit TR ID Number.
        • Private individuals (foreigner): Passport Number
        • Companies: VAT Number
      • Korea
        • Private Individuals: Personal Customs Clearance Code (PCCC) or 8 digit birth date using format YYYYMMDD,
        • Company Address: 10-digit VAT number
      • Russia
        • We don't require particular information upfront. You will be contacted by UPS to provide the information needed.